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My client called several times to find someone to come to supplement me because I had to go to the doctors and they put him through a voicemail making me have to schedule an appointment for him and me so I can assist him as well while I see the same Doctor. It does not happen every month but every 3 months we get this problem all the time. As soon as I am a couple month along the pay problems begin I do not get paid all the hours and when I do get paid and sometimes they don’t even have my pay. They still owe me from 2014 August 17,18,19 days that I worked they tried to pin the blame on the other company but I never had that problem before. We have to show up there to get our checks and I am stilled owed a check when my client switched companies because he moved to a different location in the same state but the agency that handled the case did not work for this area he is living I moved along with him because he liked me and like my work ethic. When it’s not that they have a new payroll company that messed up with the hours and excuses and excuses like every few months they miss payments people do not get paid. I would like to know what to do about a company that hires home health aides then messes up with their pay for their home health aides every so often and they always have an excuse like we switch banks. To learn more about how you can learn exactly what your clients are saying about you, schedule a demo with one of our specialists today. Then we provide this feedback to you in custom reports with a breakdown of exactly where you can improve. In our Quality Management Program, we call your clients (and caregivers) as a third party to get unbiased, direct feedback on how you can improve. It’s good to know the top complaints that are general throughout the industry, but it’s better to understand the specific complaints that your clients have. Wondering what caregivers are saying? Check out the Top Ten Complaints from Caregivers.
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If you’re making one or more of these mistakes, take the necessary steps to solve the problem and prevent the negative impact these issues could have on your client pool and reputation. Only by doing this can you begin the road to improvement and create a growing, healthy home care business. While all businesses struggle in one way or another, it’s important to take a detailed and honest inventory of your performance. This is a communication problem that could cause astronomical problems for your clients and your home care business. It’s not uncommon for caregivers to call in sick to the office, but the office doesn’t call the clients or send a replacement. Not being told when caregivers call in sick. At the very least, provide information for clients, so they understand why this policy is in place. If you’re able to make adjustments, do so. They feel that’s too steep and care shouldn’t cost that much.
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Being charged time and a half.Ĭlients complain of being charged time and a half on holidays, which equals to about $30/hour. Keep clients in mind when planning your billing schedule. Some companies send out a weekly bill, but some clients prefer monthly billing since it’s easier to keeping track of payments. This could be more difficult with the recent changes to caregiver exemptions, but clients will appreciate whatever effort you can make. If your budget allows, try to take off a dollar or two for those long visits. No discounted rates for 12+ hour shifts.Ĭlients who have a greater need for help will pay much more than those with only basic help needed. Language barriers and cleanliness differences can be very troubling and frustrating for your clients. If you hire someone from another country, teach them about our customs and basic words in English before they start working. Many cultures have different standards for cooking and hygiene. Some caregivers may benefit from basic cooking instructions or recipes. One woman we interviewed said when she asked her caregiver for a grilled cheese sandwich, the young woman stuck cheese on a piece of bread then dropped it in the toaster, creating a huge mess. Lack of caregiver training.Ĭlients are sometimes upset when caregivers can’t perform basic cooking and cleaning requests. Enforce strict rules about cell phone usage, set a standard penalty for those who break the rules, and hold your caregivers accountable. Caregivers spending too much time on phones.Ĭlients get really irritated when caregivers are on the clock and wasting time on their phones, neglecting the client.